Terms of service

These terms apply when you book laundry, dry cleaning or ironing with PurpleClean online or at our stores.

Orders and pricing

• Prices shown online are our current rates. Items charged by weight are weighed at the store, so the final bill may differ from the estimate.
• We confirm your order before pickup. We may decline an order, for example when no pickup slot is available.
• You can cancel online until we confirm the order. After that, please contact the store.

Garment care

• Please check pockets and tell us about delicate fabrics, stains or special instructions when you book.
• We follow care labels. We are not responsible for shrinkage, colour run or damage caused by unsuitable fabric, missing labels or hidden defects.
• Some stains cannot be removed completely. We will tell you if a stain needs special treatment.

Loss or damage

If an item is lost or damaged while with us, tell us within 48 hours of delivery. Compensation is limited to a multiple of the cleaning charge for that item, as set out at the store.

Payment and collection

• Pay at delivery or at the store by cash, UPI or card.
• Orders not collected within 30 days of being ready may incur a storage charge.

Contact

Questions about these terms? Reach us through the Contact page.